Frequently asked questions
Here are some common questions about our company.
Yes, we offer a tiered discount on climbing holds based on the dollar amount of your purchase:
- from $5,000+ discount of 5%
- from $10,000+ discount of 8%
- from $20,000+ discount of 12%
The discount is automatically applied to your cart, on the relevant products.
If you are purchasing holds, you can choose from different options during checkout:
- we offer free pick-up from our warehouse, but also
- delivery straight to your location. If you require delivery, simply select the relevant option during checkout, we will contact you after your order is placed to organise the delivery for you.
Please note that additional delivery costs can apply.
Most of our orders can be collected or booked for delivery in less than 3 months from the time your order is placed.
We offer an Express Priority Order option which adds 5% extra to your order, with this option, your order can be collected or booked for delivery in around 6 weeks.
Durations may vary and are based on normal operating conditions.
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